Privacy policy

1. Information we collect

When you contact us through our website, email or phone, we may collect personal information including:

• Your name
• Email address
• Phone number
• Catering enquiry details, such as your event date and number of guests
• Any other information you choose to provide in an enquiry

Our website may also collect basic technical information, such as your IP address, browser type and website requests, to help operate and secure the website.

2. How we use your information

We use the information we collect to:

• Respond to enquiries and requests
• Provide our products or services
• Communicate with customers
• Maintain and improve our website
• Meet applicable legal obligations

We do not sell your personal information to third parties.

3. Third-party services

We use third-party services to operate our website and manage enquiries:

• Cloudflare provides website hosting, delivery and security. Cloudflare may process technical information, such as IP addresses, and use necessary security cookies. Cloudflare Privacy Policy.
• Web3Forms processes information submitted through our website catering form and delivers enquiries by email. Web3Forms Privacy Policy.
• Google Maps provides the embedded map on our website. When the map loads, Google may collect technical information, such as your IP address and browser details, and use cookies in accordance with its privacy policy. Google Privacy Policy.

These providers may process or store information on servers outside Australia. Cloudflare states that it primarily stores information in the United States and the European Economic Area, and Google operates servers worldwide. Processing locations depend on the provider and service used; further details are available in their privacy policies linked above.

Our website links to external services, including Uber Eats and Instagram. If you follow these links, those services handle your information under their own privacy policies.

We do not currently use Google Analytics or advertising tracking tools on our website.

4. Information security

Enquiry emails are stored using Google’s email service. Staff may access these emails to respond to enquiries and organise catering.

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access.

We retain personal information only for as long as reasonably necessary for our business purposes or as required by law.

When personal information is no longer needed, we take reasonable steps to securely delete or de-identify it, unless we are required by law to retain it.

While we take reasonable precautions, no method of transmitting or storing information online is completely secure.

5. Access, corrections and privacy concerns

You may contact us to request access to, or correction of, personal information we hold about you.

We may need to verify your identity before providing access to, or correcting, your personal information.

If you have concerns about how your information has been handled, please describe your concern using the contact details below. We will review the relevant information, investigate your complaint and respond with the outcome within a reasonable timeframe.

Where applicable, you may also contact the Office of the Australian Information Commissioner (OAIC).

6. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations.

Any updates will be published on this page with a revised date.

7. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact: